Terms and conditions

Netcom Travel is the eSIM webshop of Netcom Mobile. We sell prepaid data plans (eSIM profiles) for use abroad. Contact runs via support@netcommobile.com.

• You order online and pay through our payment partner. We do not store any card details ourselves.
• All prices are in euro and include VAT, unless stated otherwise on the invoice.
• Partners with a postpaid agreement order on account and receive a periodic statement according to the terms in their partner agreement.
• Your order is only final after confirmation of the payment or approval of your postpaid limit.

• Delivery is fully digital. After payment you receive a QR code and installation details by email, plus an order page where you can follow the status.
• Delivery normally happens within a few minutes. In case of a delay at the network provider, this can take longer.
• An eSIM can usually only be installed on one device. If you remove the profile, reinstallation is not guaranteed.

You are responsible for a device that supports eSIM and is not network-locked. Not sure? Read our activation guide and the explanation of what an eSIM is first. A purchase for an incompatible device does not automatically entitle you to a refund once the profile has been installed or activated.

• This concerns digital content that is delivered immediately. When ordering, you agree to immediate delivery and acknowledge that the statutory 14-day withdrawal right lapses as soon as the eSIM profile is delivered.
• If the eSIM has not yet been installed and not yet activated, we will refund you in full on simple request within 14 days of purchase.
• If the eSIM does not work due to a technical defect on our side or on the network side, we will first arrange a replacement. If that is not possible, a full or partial refund follows depending on the data used.
• Used or expired data is not refunded.

Data plans are intended for normal personal or business travel use. Resale without a partner agreement, permanent roaming outside the intended travel period and use that harms the network are not allowed. We may suspend a profile in case of misuse or suspected fraud.

Coverage, speed and available networks depend on the local operators and on your device. We aim for the best available connection but cannot guarantee an uninterrupted service or a specific speed.

Our liability remains limited to the amount of the relevant order, except in the case of intent or gross negligence. We are not liable for indirect damage such as missed reservations, missed appointments or consequential damage due to lack of connection.

Report a complaint within a reasonable period via support@netcommobile.com. Belgian law applies to this agreement. Disputes fall under the competent courts in Belgium, without prejudice to your rights as a consumer.

We may amend these terms. The version that applies is the version that was online at the time of your order.