Privacy policy

Netcom Travel, the eSIM webshop of Netcom Mobile, is responsible for processing your data. Questions about privacy can be sent to support@netcommobile.com.

• Order data: email address, name if provided, chosen plan, amount, order date and delivery status.
• Account data: email address and, if you sign in with Google, your name and profile photo from Google.
• Payment data: our payment partner processes the payment. We only see the amount, status and a reference, never your full card number.
• Technical data: error reports, load times and limited log data to keep the site stable.
• Support conversations: questions you ask our chat assistant or by email, so we can help you and improve our answers.

• Performance of the contract: processing your order and delivering the eSIM.
• Legal obligation: invoicing and bookkeeping.
• Legitimate interest: fraud prevention, security and improving the service.
• Consent: analytics and marketing cookies, which you can refuse yourself.

We never sell your data. We only share what is needed with the parties who make the service possible: our eSIM network provider (to create the profile), our payment partner (to handle the payment), our hosting and database provider, and our email service for the confirmation email. They may only use your data on our instructions.

• Order and invoice data: seven years, due to the bookkeeping retention obligation.
• Account data: as long as your account exists, then deleted or anonymised.
• Technical logs and error reports: a maximum of twelve months.
• Support conversations: a maximum of twelve months.

You have the right to access, correct, delete, restrict and transfer your data, and you can object to certain processing. If you gave consent, you can withdraw it at any time. Send your request to support@netcommobile.com. We reply within thirty days. If you are not satisfied, you can file a complaint with the Belgian Data Protection Authority.

Traffic to our site is encrypted. Access to order data is limited to staff who need it, and access to the database is restricted per user. If you notice a vulnerability, report it via support@netcommobile.com so we can fix it.

Which cookies we place and how you can refuse them is explained in our cookie policy.