Step by step
Activate your eSIM in under 5 minutes
Pick your device, tell us how you want to use the eSIM and follow the steps. Works on iPhone, iPad and Android.
Scan the QR with your phone
Open the Camera app on your iPhone, iPad or Android and point it at the activation QR from your Netcom Travel email. Then follow the steps below, ideally at home on wifi before you leave.
Avoid roaming charges
Turn 'Data roaming' OFF on your main SIM. On iPhone also turn 'Allow cellular data switching' OFF, so your phone does not fall back to your home line in weak coverage. On Android, disable 'Automatic data switching' (Pixel) or 'Smart data switching' (Samsung) if present.
Which device do you want to set up?
01 / 03How do you want to use the eSIM?
02 / 03Your home number stays reachable for calls and texts.
Your steps, iPhone
03 / 03- 1Go to Settings, then Cellular, and tap Add eSIM.
- 2Scan the QR code from your confirmation email, or choose Enter details manually and fill in the SM-DP+ address and activation code.
- 3Give the eSIM a clear label, for example Travel.
- 4Turn Data roaming ON for the Netcom Travel eSIM. This is required, also inside the EU.
- 5Restart your device if no network appears and wait a minute.
- Set your home SIM as the default line for calls and messages.
- Set the Netcom Travel eSIM as the line for mobile data.
- Turn mobile data and data roaming OFF on your home SIM to avoid roaming bills.
Still no internet?
Check that data roaming is on for the Netcom Travel eSIM, turn mobile data off on your home SIM and select a local network manually if needed. Then restart your device.
Based on the official iOS, iPadOS and Android documentation.